How Important Is Customer Database Segmentation?

Segmentation is a way of arranging your customers into smaller groups depending on the type. It is aligning the products and services with respect to the target audience. By doing this it will help you extract maximum from your database.  Not all customers are same hence the one fit approach is a fail. Segmenting your customers helps build deeper relations with them. Moreover in today’s environment customers expect personalized messages depending of their needs. Due to cutthroat and tough competition in the business atmosphere it is vital to build a strong segmentation strategy in order to stand out from your competitors. Meeting consumer needs and wants in a more specific, defined manner gives you a competitive advantage from opponents.

  • To identify target groups for B2B factors like business size, company turnover, no of employees, key people are well thought-out. There are several benefits of segmenting the customers like it cut marketing costs by only targeting specific audience. This will ultimately result in better customer relation, boost constancy and advocacy.
  • The whole idea of customer segmentation is to know your customers better as well as cater to their needs and wants in a well effective manner. Segmentation helps data to be more precise, specific and helps in staying dedicated and goal-oriented.
  • Customer interest, priorities, information constantly keep changing. They are not subject to a particular group or sub-group forever. The data-base segmentation team works with dedication to get it up-dated so as to provide accurate and reliable data-base information.
  • Segmenting the customers into various groups and sub-groups makes it simple and easier to manage. It helps businesses to study and access market penetration, reorient their marketing strategies and re-segment the target audience.
  • The bottom line of data segmentation is to remove unnecessary information clutter and keep only relevant important information that is actionable for your company. This gives a clear insight as to who your customers are, where are they located and what are their needs. In order to serve them better.
  • It helps in an improved CRM by personalized messages, niche marketing, customer awareness and improved ROI.

How Important Is Customer Database Segmentation?

Data-base segmentation can be done geographically i.e. by referring the physical location of the people, demographically by considering the customers characteristics like age, interest, marital status, income, education. Therefore there are endless ways to segment customer data. Companies will not survive if they focus on targeting the customers as a whole. Data-base segmentation will definitely benefit the organisation in the long run by making effective use of company resources and improved strategic marketing decisions. Segmenting the markets helps in creating further prospects for business growth. The company’s resources are utilized up to its fullest potential by producing the right product for the right customer.  Segmenting consumer markets is the key to maintain existing market share and expand it. An efficacious company needs to gain competitive advantage by looking watchfully at the specific needs of customers and formulating strategies to provide concentrated benefit and value.

Lt Col Govind V Rajulu (Retd)

Lt. Colonel Govind V Rajulu, has an extremely diverse profile with close to 25+ years of enabling growth for top fortune companies globally. A passionate golfer, his experience and leadership have been focused towards developing and delivering technology-driven business services and cloud solutions, nurturing meaningful client relationships, and driving profitable ROI growth. Col. Rajulu has been instrumental in influencing global business partnerships with his efforts to deliver best-in-class unified communications services to thousands of clients across the world.

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